Effective Date: 01-07-2024
1. INTRODUCTION
1.1 These Terms and Conditions of Use (“Terms”) govern access to and use of the website https://gurcharanamacademy.in/, related digital platforms, student portals, applications (if any), learning management systems, physical centres and educational services offered under the brand name GURUCHARANAM / GURCHARANAM.
1.2 The services are owned and operated by GURUCHARANAM EDUTECH PRIVATE LIMITED, a company incorporated under the laws of India (hereinafter referred to as “GURUCHARANAM”, “GURCHARANAM”, “Company”, “We”, “Us” or “Our”).
1.3 GURCHARANAM provides educational and academic support services, which may include online classes, classroom programmes, live and recorded lectures, digital learning programmes, distance learning programmes, test series, study materials, assignments, doubt-solving sessions, mentorship, individual subject courses and preparation programmes for examinations such as NEET, IIT-JEE, Foundation, school examinations, Olympiads and other programmes announced from time to time.
1.4 These Terms apply to all persons accessing or using the website, including visitors, students, parents, guardians, registered users and paid subscribers (collectively referred to as “User” or “Users”).
1.5 The website and related services, including digital and physical channels through which services are provided, shall collectively be referred to as the “Platform”.
1.6 By accessing the Platform, registering an account, purchasing a course, clicking “I Agree”, “I Accept” or a similar consent option, or otherwise using the Services, the User agrees to be bound by these Terms and the applicable policies referred to herein.
1.7 If the User does not agree with these Terms, the User must discontinue use of the Platform and must not purchase or access the Services.
1.8 These Terms must be read together with the Privacy Policy, Refund and Cancellation Policy, Cookie Policy, applicable course details, fee disclosures and other policies published by GURCHARANAM.
2. ACCEPTANCE OF TERMS
2.1 These Terms constitute an electronic record and an agreement between the User and the Company, to the extent recognised under applicable Indian law, including the Information Technology Act, 2000 and the Indian Contract Act, 1872.
2.2 The User agrees:
a. To provide accurate, complete and up-to-date information during registration and while using the Platform;
b. To update information whenever it changes or becomes inaccurate;
c. Not to impersonate another person or use another person’s identity or credentials without lawful authority;
d. To use the Platform only for lawful educational and personal purposes;
e. To comply with applicable laws, regulations, these Terms and the policies published by GURCHARANAM;
f. To respect the intellectual property, privacy and other legal rights of GURCHARANAM and third parties;
g. To obtain and provide appropriate parental or legal guardian consent wherever required by law for a minor User.
2.3 GURCHARANAM may update, improve, correct or modify educational content, course structures, teaching schedules, study materials, faculty allocation and Platform features, subject to the applicable course commitments, consumer protection requirements and any specific representations made at the time of purchase.
2.4 Material changes to these Terms will be notified through the Platform or another reasonable communication channel. The updated Terms will state the date on which they become effective. Changes will not retrospectively remove rights already accrued to a User under applicable law.
2.5 Continued use of the Platform after the effective date of an updated version shall constitute acceptance of the updated Terms, where such acceptance is legally permissible. Where fresh consent is legally required, GURCHARANAM will seek such consent.
3. ELIGIBILITY AND REGISTRATION
3.1 A person registering for or purchasing Services must have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
3.2 Students below 18 years of age may use the Services only through the involvement and appropriate consent of their parent or lawful guardian, in accordance with applicable law.
3.3 Where a student is a child under the Digital Personal Data Protection Act, 2023, GURCHARANAM shall follow the applicable requirements relating to verifiable parental consent, processing of children’s personal data and any applicable restrictions or exemptions.
3.4 A parent or lawful guardian registering on behalf of a minor represents that they are authorised to provide the required consent and will supervise the minor’s use of the Services as appropriate.
3.5 Registration may require information such as the student’s name, contact details, class, selected course, parent or guardian contact details and other information reasonably necessary to provide the Services.
3.6 GURCHARANAM may request additional information where reasonably necessary for enrolment verification, examination administration, fraud prevention, legal compliance or service delivery. Any personal data collected will be handled in accordance with the Privacy Policy and applicable data protection law.
3.7 A User becomes a registered User after successfully completing the registration process. A User becomes an enrolled or paid subscriber only after the applicable enrolment requirements have been fulfilled and the required payment has been successfully received or confirmed.
3.8 GURCHARANAM reserves the right to reject, suspend or cancel a registration where information is materially false, fraudulent, unauthorised or otherwise in violation of applicable law or these Terms. Wherever reasonably practicable, the User will be informed of the reason and given an opportunity to clarify or rectify the issue.
4. SERVICES OFFERED BY GURCHARANAM
4.1 GURCHARANAM may offer the following educational services, subject to the availability and terms of the relevant programme:
a. Online live classes and interactive learning sessions;
b. Recorded video lectures and digital learning content;
c. Classroom and offline coaching programmes;
d. Distance Learning Programmes (DLP);
e. Test series, mock examinations and practice tests;
f. Foundation programmes for school students;
g. Preparation programmes for NEET-UG and IIT-JEE examinations;
h. School and board examination support;
i. Individual subject courses, including Physics, Chemistry, Mathematics, Biology and Science;
j. Study materials, notes, assignments, practice sheets and question banks;
k. Doubt-solving sessions, academic guidance and mentorship;
l. Performance reports, assessments and progress tracking, where included in the selected programme;
m. Other educational services introduced by GURCHARANAM from time to time.
4.2 The exact features, subjects, duration, delivery mode, faculty, access period, study material and other inclusions applicable to a User shall be those specifically described for the selected course at the time of purchase.
4.3 Not every feature or service will be available in every course, batch, location or subscription. Users must review the course description and applicable inclusions before completing a purchase.
4.4 GURCHARANAM may offer free demonstration content, trial access or sample learning materials. Such access does not automatically create a right to receive paid course features.
4.5 Any academic guidance, mentorship or admission-related information provided by GURCHARANAM is subject to the specific scope of the relevant service. Unless expressly agreed in writing, GURCHARANAM does not guarantee admission to any institution, examination qualification, rank, marks or selection.
4.6 GURCHARANAM may engage qualified teachers, academic professionals, service providers and third-party technology providers to deliver or support the Services.
5. USER ACCOUNT, PASSWORD AND SECURITY
5.1 Certain Services may require the User to create an account using a registered mobile number, email address, password, OTP or other authentication method.
5.2 The User is responsible for maintaining the confidentiality of login credentials and for taking reasonable steps to prevent unauthorised access to the account.
5.3 The User must promptly inform GURCHARANAM if they suspect unauthorised access, credential compromise or misuse of their account.
5.4 The User must not knowingly share, sell, rent, transfer or commercially exploit account credentials, unless GURCHARANAM has expressly permitted such use in writing.
5.5 GURCHARANAM may apply reasonable security measures, including login verification, access limits, device restrictions and suspicious activity checks, for account protection and prevention of unauthorised sharing.
5.6 Where GURCHARANAM identifies credible evidence of account misuse, it may temporarily restrict access while reviewing the matter. The User may be asked to provide reasonable clarification.
5.7 Any suspension or termination shall be proportionate to the nature of the suspected violation and subject to applicable law, the relevant course terms and any applicable refund or consumer rights.
6. THIRD-PARTY SERVICES AND LINKS
6.1 The Platform may use or integrate third-party services, including payment gateways, video-conferencing tools, cloud hosting, analytics providers, communication services, learning tools and other technology services.
6.2 The use of such third-party services may be subject to the respective third-party terms and privacy policies.
6.3 GURCHARANAM shall take reasonable steps to select and manage third-party service providers where they process personal data on its behalf, in accordance with applicable law and contractual arrangements.
6.4 The Platform may contain links to external websites or applications. Such links are provided for convenience or information. GURCHARANAM does not control third-party websites and is not responsible for their independent content, policies or services.
6.5 Users should review the terms and privacy policies of third-party websites before using them or providing personal information.
7. PAYMENT TERMS AND FEES
7.1 The fees payable for a course or service will be displayed or communicated to the User before the purchase is completed.
7.2 The applicable fee may depend on the course, batch, duration, delivery mode, selected subjects, centre, discounts and other features expressly disclosed at the time of purchase.
7.3 Applicable taxes, including Goods and Services Tax (GST), and other charges, if any, will be disclosed before completion of the transaction, as required by law.
7.4 The User must ensure that payment details are correct and that sufficient funds are available to complete the transaction.
7.5 Payments may be processed through authorised payment gateways, banks, UPI providers or other payment methods made available by GURCHARANAM.
7.6 GURCHARANAM shall not ask Users to disclose confidential banking credentials, ATM PINs, UPI PINs or OTPs to its staff. Users must not share such credentials with any person.
7.7 A course enrolment or access may be activated after successful confirmation of payment and completion of the applicable enrolment requirements.
7.8 If a payment is deducted but the enrolment is not confirmed, the User should contact GURCHARANAM with the transaction reference. GURCHARANAM will reasonably assist in verifying the transaction and resolving the issue.
7.9 If an incorrect fee is displayed due to a genuine technical or clerical error, GURCHARANAM will inform the User and provide a reasonable opportunity to accept the corrected price or cancel the affected purchase with an appropriate refund, subject to applicable law.
7.10 Any instalment, deferred payment, scholarship, discount or promotional offer will be governed by the specific terms disclosed for that offer.
7.11 GURCHARANAM will not impose undisclosed charges or materially alter the agreed price of an already purchased course except where permitted by law and the applicable course agreement.
8. STUDY MATERIALS AND EDUCATIONAL CONTENT
8.1 “Study Materials” include, where provided as part of a course, printed books, notes, PDFs, assignments, question banks, practice sheets, recorded lectures, live class content, tests, presentations, audio-visual materials and other educational resources.
8.2 The materials supplied to a User will depend on the selected course and the inclusions described at the time of enrolment.
8.3 Study Materials are intended for the enrolled student’s personal educational use and must not be sold, redistributed, uploaded, reproduced or commercially exploited without prior written permission.
8.4 GURCHARANAM may revise or update educational content to correct errors, improve academic quality, reflect syllabus changes or maintain relevance to the applicable examination.
8.5 Where a material change affects a significant course feature specifically promised at the time of purchase, GURCHARANAM will take reasonable steps to inform the affected User and address the matter in accordance with the course terms and applicable law.
8.6 GURCHARANAM endeavours to provide educational content with reasonable care. However, educational content may contain inadvertent errors or omissions. Users may report such issues through the official support channels.
8.7 GURCHARANAM does not guarantee any particular rank, marks, examination result, admission, scholarship or selection. Academic outcomes depend on multiple factors, including the student’s preparation, attendance, performance, examination conditions and external admission criteria.
9. ONLINE SUBSCRIPTION AND ACCESS TERMS
9.1 Online course access will be provided according to the subscription or course duration displayed at the time of purchase.
9.2 The User may access only those online features included in the selected course.
9.3 Access may require a compatible device, supported browser or application, internet connectivity and other technical requirements communicated by GURCHARANAM.
9.4 Recorded lectures, live classes, tests and downloadable resources may have different availability periods. The relevant course description will govern.
9.5 Unless expressly included in the selected course, GURCHARANAM is not required to provide additional lectures, materials, one-to-one sessions or extended access beyond the stated course inclusions.
9.6 The User must not attempt to bypass access controls, copy protected content, extract source code, interfere with the Platform or obtain unauthorised access to another User’s account.
9.7 GURCHARANAM may temporarily restrict access for maintenance, upgrades, security incidents or circumstances beyond its reasonable control. Reasonable efforts will be made to minimise disruption.
9.8 If a substantial interruption materially affects a paid service, GURCHARANAM will assess an appropriate remedy in accordance with the course terms and applicable law.
10. OFFLINE AND COMBINED ONLINE/OFFLINE ACCESS
10.1 Offline classroom services will be provided at the centre, venue and batch specified at the time of enrolment or subsequently communicated to the User.
10.2 The User must follow the centre’s reasonable rules relating to attendance, classroom conduct, safety, discipline and use of facilities.
10.3 Attendance, classroom access, batch allocation and faculty schedules may be subject to operational requirements and the specific course plan.
10.4 A User enrolled in a combined online/offline course will receive only those online and offline features expressly included in the selected programme.
10.5 Any change in batch, centre, timetable or faculty will be communicated through reasonable channels wherever practicable. GURCHARANAM will make reasonable efforts to provide an appropriate alternative if a material service change affects the User.
10.6 The User must not record classroom lectures, photograph restricted study materials or distribute classroom content without prior written permission.
10.7 Any centre-specific rules must be consistent with these Terms and applicable law. In case of conflict, applicable law will prevail.
11. SYSTEM REQUIREMENTS AND INTERNET ACCESS
11.1 The User is responsible for arranging a suitable device, software, internet connection and other facilities required to access online Services.
11.2 Internet speed and device compatibility may affect the quality of live classes, video playback, tests and other Platform features.
11.3 GURCHARANAM may publish recommended technical requirements for specific courses or features.
11.4 GURCHARANAM shall not be responsible for interruptions caused solely by the User’s device, local network, internet service provider or third-party infrastructure beyond its reasonable control.
11.5 This clause does not exclude responsibility that cannot lawfully be excluded, including responsibility arising from GURCHARANAM’s own breach of applicable law or its contractual obligations.
12. MODIFICATIONS TO COURSES AND SUBSCRIPTIONS
12.1 GURCHARANAM may make reasonable changes to courses, content, teaching schedules, faculty allocation, Platform features and academic resources for operational or educational reasons.
12.2 Any change will be assessed in light of the course description, representations made at purchase, the nature of the change and applicable consumer protection law.
12.3 GURCHARANAM will endeavour to provide reasonable notice of material changes affecting a User’s purchased course.
12.4 GURCHARANAM will not use this clause to remove a material paid feature without an appropriate remedy where such remedy is required under the course terms or applicable law.
12.5 Changes to future course offerings or future pricing will not automatically change the fee or benefits of an existing paid enrolment.
13. TECHNICAL SUPPORT AND SERVICE AVAILABILITY
13.1 GURCHARANAM will provide support through the contact channels made available on the website or within the Platform.
13.2 The level and scope of support may differ depending on the selected course.
13.3 GURCHARANAM will make reasonable efforts to maintain the availability and security of the Platform but does not guarantee uninterrupted or error-free operation.
13.4 Temporary interruptions may occur due to maintenance, upgrades, network failures, cyber incidents, power outages, third-party service failures or other circumstances beyond reasonable control.
13.5 Users should report technical issues with relevant details, including the registered account information, course details, device information and a description of the issue. Users should not send passwords, OTPs or payment PINs.
13.6 Where an issue is attributable to GURCHARANAM and materially affects a paid service, GURCHARANAM will take reasonable steps to restore access or provide an appropriate remedy.
14. DISCLAIMER AND LIMITATION OF LIABILITY
14.1 GURCHARANAM provides educational services for learning, academic preparation and knowledge development.
14.2 GURCHARANAM does not guarantee examination success, admission, marks, rank, employment, scholarship or any specific academic result unless a particular written guarantee is expressly offered under a separate, clearly disclosed scheme.
14.3 Any performance estimate, recommendation, assessment or academic guidance is indicative and should not be treated as a guarantee of future results.
14.4 The Platform and Services are provided with reasonable care and skill. To the extent permitted by law, GURCHARANAM does not warrant that every digital feature will operate without interruption or that every educational resource will always be free from inadvertent error.
14.5 Nothing in these Terms excludes or limits any consumer right, statutory right, remedy or liability that cannot lawfully be excluded or limited under Indian law.
14.6 Subject to applicable law, GURCHARANAM will not be liable for indirect or consequential losses that were not reasonably foreseeable, except where such exclusion is prohibited by law.
14.7 Where liability can lawfully be limited, the extent of liability will be assessed in accordance with the nature of the claim, the applicable course agreement and the relevant provisions of Indian law.
14.8 Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence where liability cannot be excluded, death or personal injury caused by negligence where applicable, or any other liability that cannot lawfully be limited.
15. PRIVACY AND PERSONAL DATA PROTECTION
15.1 GURCHARANAM may collect and process personal data necessary for registration, student enrolment, course delivery, payment processing, academic administration, communication, safety, legal compliance and other purposes disclosed to the User.
15.2 Personal data may include the student’s name, contact details, course information, class or academic details, parent or guardian contact information, payment transaction references, attendance, assessment records, support requests and technical information generated through use of the Platform.
15.3 GURCHARANAM will process personal data in accordance with its Privacy Policy and applicable data protection laws, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, to the extent and from the dates those provisions apply.
15.4 Where consent is the applicable legal basis, GURCHARANAM will seek consent through a clear and appropriate notice explaining the personal data and purposes for which it is requested. Consent will not be treated as bundled with unrelated purposes where separate consent is legally required.
15.5 Where required by law, Users will be provided with appropriate mechanisms to withdraw consent, request correction or erasure, seek information about processing, and exercise other applicable rights.
15.6 Withdrawal of consent may affect GURCHARANAM’s ability to provide a service where the relevant data is necessary for that service or where processing is otherwise permitted or required by law.
15.7 GURCHARANAM will take reasonable steps to protect personal data through appropriate technical and organisational safeguards, in accordance with applicable legal requirements.
15.8 Where personal data is processed by a service provider on behalf of GURCHARANAM, such processing will be governed by appropriate contractual and legal safeguards.
15.9 Personal data will be retained only for as long as reasonably necessary for the disclosed purposes or as required by applicable law, and will thereafter be erased or anonymised, subject to lawful retention requirements.
15.10 GURCHARANAM will handle personal data breaches in accordance with applicable law and the relevant legal requirements concerning notification and remedial action.
15.11 For children, GURCHARANAM will follow the applicable legal requirements concerning verifiable parental consent and the processing of children’s personal data. Any applicable statutory exceptions will be relied upon only where legally available.
15.12 The detailed information regarding personal data, purposes, retention, sharing, rights and grievance procedures is set out in the separate Privacy Policy available on the website.
15.13 A general acceptance of these Terms does not replace a separate consent notice where specific consent is required under data protection law.
16. ACCOUNT SHARING AND FAIR USAGE POLICY
16.1 A paid student account is intended for use by the student enrolled in the relevant course, unless the course expressly permits multiple users.
16.2 The User must not share account credentials with unauthorised persons, sell access, rent accounts or distribute paid course access commercially.
16.3 GURCHARANAM may use reasonable security logs and technical indicators to identify suspected unauthorised access or account sharing, in accordance with the Privacy Policy and applicable law.
16.4 Where suspicious activity is detected, GURCHARANAM may seek verification from the User and temporarily restrict access where reasonably necessary to protect the account or course content.
16.5 Any permanent suspension or termination will be proportionate to the established violation and handled in accordance with the procedure under these Terms.
16.6 The User may contact the grievance channel if they believe that an account restriction has been imposed incorrectly.
17. USER-GENERATED CONTENT AND PROHIBITED ACTIVITIES
17.1 Users may be permitted to submit questions, comments, assignments, feedback, messages or other content through the Platform.
17.2 The User remains responsible for the content they submit and must ensure that they have the necessary rights and permissions to submit it.
17.3 Users must not upload, publish, transmit or distribute content that:
a. Violates applicable law or a court order;
b. Infringes copyright, trademark, privacy or other legal rights;
c. Contains threats, harassment, hate speech or unlawful discrimination;
d. Is obscene, exploitative or harmful to children;
e. Impersonates another person or misrepresents the source of information;
f. Contains malware, malicious code or attempts to disrupt the Platform;
g. Is fraudulent, misleading or intended to deceive other Users;
h. Promotes violence, unlawful activities or other prohibited conduct.
17.4 Users must not attempt to gain unauthorised access to the Platform, interfere with its operation, conduct security testing without permission or misuse another User’s information.
17.5 GURCHARANAM may remove or restrict content that reasonably appears to violate these Terms or applicable law. Where appropriate and legally permissible, the User may be informed of the action and given an opportunity to respond.
18. SUSPENSION OR TERMINATION FOR MISUSE
18.1 GURCHARANAM may suspend or terminate access to a course or account where there is a material breach of these Terms, suspected fraud, unlawful activity, unauthorised distribution of course material, serious classroom misconduct or a genuine security risk.
18.2 Except in urgent situations involving security, safety, suspected fraud, legal requirements or risk of harm, GURCHARANAM will endeavour to provide notice and a reasonable opportunity to respond before imposing a permanent restriction.
18.3 Any action taken will be proportionate to the seriousness of the conduct and the legitimate interests of the User and GURCHARANAM.
18.4 Where an account is suspended or terminated, the User may contact GURCHARANAM to request a review, subject to the applicable grievance procedure.
18.5 Any refund or adjustment following suspension or termination will be determined under the Refund and Cancellation Policy, the specific course terms and applicable law. No clause in this section shall be interpreted as automatically forfeiting a refund that is legally due.
19. PRESERVATION AND DISCLOSURE OF INFORMATION
19.1 GURCHARANAM may preserve or disclose information where required or permitted by applicable law, a valid legal process, a lawful government direction or a competent court or authority.
19.2 Disclosure may also be made where reasonably necessary to investigate fraud, protect the security of the Platform, enforce these Terms, protect the rights or safety of Users or comply with a legal obligation.
19.3 Any access, preservation or disclosure of personal data will be handled in accordance with the Privacy Policy and applicable data protection law.
19.4 GURCHARANAM will not treat this clause as a general permission to disclose personal data for unrelated purposes.
20. PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS
20.1 The Platform and its original content, including text, logos, trademarks, graphics, designs, photographs, videos, lectures, notes, question banks, software, course materials and other resources, are owned by or licensed to GURCHARANAM or the relevant rights holders.
20.2 Nothing in these Terms transfers ownership of intellectual property rights to the User.
20.3 Subject to payment of the applicable fee and compliance with these Terms, GURCHARANAM grants the enrolled User a limited, personal, non-exclusive, non-transferable and revocable right to access the relevant course content for the permitted educational purpose and course duration.
20.4 The User must not, without prior written permission:
a. Copy or reproduce substantial portions of paid course content;
b. Record, download, redistribute or publicly communicate protected lectures or materials where not expressly permitted;
c. Sell, rent, sublicense or commercially exploit any course content;
d. Remove copyright notices, watermarks or ownership identifiers;
e. Modify, adapt or create derivative works from protected materials;
f. Reverse engineer or attempt to extract source code from the Platform, except to the extent such restriction is prohibited by applicable law.
20.5 Any permitted download or printed material remains subject to the usage conditions communicated with the relevant course.
20.6 Users must promptly report suspected unauthorised copying or distribution of GURCHARANAM content through the official contact channels.
20.7 GURCHARANAM may take appropriate legal action against proven infringement in accordance with applicable law.
20.8 Any intellectual property belonging to third parties remains the property of the respective rights holders and is used subject to applicable permissions or licences.
21. TERM, CANCELLATION AND TERMINATION
21.1 These Terms remain applicable for as long as the User accesses or uses the Platform or receives Services from GURCHARANAM.
21.2 A User may request cancellation of a course or subscription through the official support channels.
21.3 Cancellation, refund, deductions, transfer of course, batch change and related matters will be governed by the Refund and Cancellation Policy and the specific course conditions disclosed before purchase.
21.4 The User is encouraged to review the applicable refund conditions before making payment.
21.5 GURCHARANAM will process eligible refunds in accordance with the applicable policy and law, within the stated or legally required period.
21.6 GURCHARANAM may terminate a course or account for a material breach of these Terms, subject to the procedure and safeguards set out in these Terms.
21.7 Termination will not affect rights or obligations that accrued before the termination date, including any refund, payment, confidentiality or intellectual property obligations that legally survive termination.
21.8 GURCHARANAM may discontinue a particular course or feature for genuine operational or other legitimate reasons. Where such discontinuation materially affects a paid User, GURCHARANAM will communicate the change and provide an appropriate remedy in accordance with the course terms and applicable law.
22. INDEMNITY
22.1 The User shall be responsible for losses, claims or liabilities arising directly from the User’s unlawful conduct, fraud, wilful misconduct or material breach of these Terms, to the extent attributable to that conduct.
22.2 Where a third-party claim arises from such conduct, the User shall reasonably cooperate in its defence and resolution.
22.3 Nothing in this clause requires a User to indemnify GURCHARANAM for GURCHARANAM’s own unlawful conduct, negligence, breach of statutory duty or other liability that cannot lawfully be transferred to the User.
23. ADDITIONAL TERMS
23.1 These Terms, together with the Privacy Policy, Refund and Cancellation Policy, Cookie Policy, course-specific details and other applicable legal notices, constitute the agreement governing the User’s use of the Platform and Services.
23.2 If a specific course document contains additional conditions, those conditions will apply to that course to the extent they are consistent with these Terms and applicable law.
23.3 If any provision of these Terms is held invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent legally permissible.
23.4 A failure or delay by GURCHARANAM in exercising a right under these Terms shall not automatically amount to a waiver of that right.
23.5 The User may not transfer their course enrolment or rights under these Terms without prior written permission from GURCHARANAM, except where applicable law provides otherwise.
23.6 GURCHARANAM may engage service providers and assign or reorganise its business operations, subject to applicable law and protection of the User’s contractual and data protection rights.
23.7 These Terms do not create an employment, partnership, agency or joint venture relationship between the User and GURCHARANAM.
24. FORCE MAJEURE
24.1 GURCHARANAM shall not be treated as being in breach of these Terms to the extent that performance is prevented or materially delayed by circumstances beyond its reasonable control.
24.2 Such circumstances may include natural disasters, fire, flood, epidemic, pandemic, war, civil unrest, government restrictions, power failure, major telecommunications disruption, cyber incidents or failure of essential third-party infrastructure.
24.3 GURCHARANAM will make reasonable efforts to minimise the impact and resume affected Services as soon as practicable.
24.4 If a force majeure event materially affects a paid course for a prolonged period, GURCHARANAM will communicate with affected Users and consider an appropriate alternative, extension, adjustment or refund in accordance with the course terms and applicable law.
25. GOVERNING LAW AND JURISDICTION
25.1 These Terms shall be governed by and interpreted in accordance with the laws of India.
25.2 Subject to applicable consumer protection laws and the jurisdiction of statutory authorities, courts having competent jurisdiction at Kota, Rajasthan shall have jurisdiction over disputes arising from these Terms.
25.3 Nothing in this clause shall prevent a consumer from exercising any right to approach a Consumer Commission or other statutory authority having jurisdiction under applicable law.
25.4 The parties shall endeavour to resolve disputes through the grievance procedure before initiating legal proceedings, wherever appropriate. This shall not restrict any statutory right or limitation period.
26. GRIEVANCE REDRESSAL AND CONTACT INFORMATION
26.1 GURCHARANAM is committed to addressing genuine complaints and service-related concerns in a fair and timely manner.
26.2 Users may raise complaints relating to registration, course access, payments, refunds, educational services, account restrictions, privacy or other matters through the following contact details:
Grievance Office for Complaint:
Company: GURUCHARANAM EDUTECH PRIVATE LIMITED
Brand: GURUCHARANAM / GURCHARANAM
Registered Office: Mahaveer Nagar-III, Kota, Rajasthan, India – 324005
Website: https://gurcharanamacademy.in/
Helpline: +91 9588907110
Email: info@gurcharanamacademy.in
26.3 A complaint should include the User’s name, registered contact details, relevant course or transaction reference and a brief description of the issue. Users should not include passwords, OTPs, UPI PINs or other confidential authentication credentials.
26.4 GURCHARANAM will acknowledge complaints and endeavour to resolve them within the period prescribed by applicable law. Where a specific statutory timeline applies, that timeline will prevail.
26.5 Where appropriate, the User may be provided with a complaint or ticket reference for follow-up.
26.6 Privacy-related requests, including requests to exercise rights under applicable data protection law, may be submitted through the contact details and process described in the Privacy Policy.
26.7 If the User is dissatisfied with the response, they may pursue remedies available under applicable Indian law before the competent authority or forum.
27. GENERAL MODIFICATION
27.1 We reserve the right to modify, amend, revise or update these Terms and Conditions of Use of our Website from time to time, without any prior notification to you.
27.2 Any modifications or changes shall become effective immediately upon publication on our Website. We encourage you to review these Terms and Conditions periodically to remain informed about any updates or changes.
27.3 Should you wish to discontinue using our Website or Services due to any modification to these Terms and Conditions, you may contact us at info@gurcharanamacademy.in.
27.4 Your continued use of the Website or Services after publication of the modified Terms and Conditions shall constitute your acceptance of the updated terms and conditions.
IMPORTANT NOTICE
These Terms should be read with the separate Privacy Policy, Refund and Cancellation Policy, Cookie Policy and applicable course-specific conditions published by GURUCHARANAM.
