1. GENERAL TERMS AND CONDITIONS

1. Students and parents are advised to carefully read the course details, fee structure, payment schedule and refund policy before taking admission.
2. Admission to any course shall be subject to the terms and conditions communicated by the Company at the time of enrolment.
3. Students and parents are responsible for understanding the course duration, academic facilities, services and payment obligations before making payment.
4. All withdrawal and refund requests must be submitted exclusively through the Company’s official email ID. No refund requests or related administrative communications will be accepted over telephone calls, WhatsApp calls or verbal conversations. Students and parents must communicate refund-related matters through email to maintain proper written records and ensure transparency in the refund process.
5. All refund requests shall be governed by this policy and applicable Central and Rajasthan State laws.

2. REFUND POLICY FOR YEAR-LONG COURSES (OFFLINE AND ONLINE)

This refund policy shall apply to all students enrolled in year-long courses offered by GURUCHARANAM EDUTECH PRIVATE LIMITED (KOTA, RAJASTHAN), whether through Offline Classroom Programmes or Online Learning Programmes.

Students enrolled in either mode of learning who wish to withdraw before course completion must submit a refund request through the Company’s official email ID, clearly mentioning the reason for withdrawal.

The batch commencement date shall be considered the reference date for calculating the withdrawal period.

2.1 Fee Deduction Schedule

2.2 Important Conditions

1. The applicable deduction percentage shall be calculated on the full applicable tuition fee before applying any scholarship, concession or discount.
2. Study kit charges, including books, modules, printed study materials and other educational offline or online resources, shall be treated separately from tuition fees.
3. Study kit charges shall ordinarily be non-refundable and non-adjustable once the study kit has been issued, delivered, activated or made available to the student.
4. The date of receipt of the refund request through the Company’s official email ID shall be considered for administrative processing.

3. REFUND POLICY FOR SHORT-TERM COURSES, STUDY KIT, TEST SERIES ETC. (OFFLINE AND ONLINE)

This policy shall apply to all short-term courses, crash courses, fast-track programmes, test series, study material (printed or digital), study kit and other special-duration academic programmes offered by GURUCHARANAM EDUTECH PRIVATE LIMITED, Kota, through Offline Classroom or Online Learning modes.

The following programmes are included, but are not limited to:

• TEJAS Batch: Fast Track JEE 2026 Crash Course.
• ARJUNA Batch: Fast Track NEET-UG 2026 Crash Course.
• AITS: All India Test Series.
• RBTS: Rank Booster Test Series.
• All other test series.
• Other Online and Offline Test Series, crash courses, revision courses, workshops and special academic programmes.

Strict No-Refund Policy:

Once a student has joined, enrolled in or commenced any short-term Offline or Online course or programme, no refund of fees shall be entertained or granted.

Fees paid towards such short-term programmes shall ordinarily be non-refundable, non-transferable and non-adjustable against any other course or service offered by the Company.

4. INSTALMENT PAYMENTS, EDUCATIONAL LOANS AND THIRD-PARTY FINANCING

1. Students opting for instalment facilities, educational loans or third-party financing shall remain responsible for fulfilling their agreed payment obligations.
2. Withdrawal from a course shall not automatically cancel any separate loan or financing agreement.
3. Students and parents must independently comply with the terms and conditions of their financing arrangements.
4. The Company shall not be responsible for interest, late-payment charges or other financing costs imposed by an independent lender, except where required by law.

5. GOVERNMENT TAXES AND STATUTORY CHARGES

1. Applicable GST and other statutory levies shall be charged according to prevailing Government of India regulations.
2. Tax adjustments, reversals and refunds shall be governed by applicable tax laws.
3. Registration, admission and administrative charges are non-refundable.

6. WITHDRAWAL DUE TO EXAMINATION RESULTS

No refund shall be granted merely because a student fails to qualify or secure admission through IIT-JEE, NEET-UG, NTSE, Olympiads, Board, School Exams or any other competitive examination.

The Company does not guarantee any particular rank, selection, examination result or admission to any educational institution.

7. PROCEDURE FOR APPLYING FOR A FEE REFUND

Students wishing to withdraw from a course and apply for a fee refund must follow the procedure below:

1. The student or parent/legal guardian must send a refund request exclusively through the Company’s official email ID.
2. The email must clearly mention the student’s full name, admission/enrolment number, course name, batch details and reason for withdrawal.
3. Attach copies of all available fee payment receipts.
4. Attach a copy of the Company-issued Student Identity Card.
5. Provide the necessary bank account details and other supporting documents required for refund verification.
6. The refund application and all supporting documents must be submitted as email attachments to the Company’s official email ID.
7. The student or parent/legal guardian must retain the sent email and acknowledgement for future reference.

Important Conditions:

• Refund applications submitted through telephone calls, WhatsApp messages, WhatsApp calls, verbal communication or personal visits shall not be accepted as official refund applications.
• No refund request shall be processed without the required information and supporting documents.
• The Company reserves the right to verify the identity and authority of the applicant before processing any refund request.
• The date of receipt of the complete refund application through the official email ID shall be recorded for administrative processing.

Important: Submission of a refund request does not automatically mean that the refund has been approved. Each application shall be examined in accordance with the applicable refund policy.

8. REFUND PROCESSING TIME

1. Refund applications shall be processed after receipt of the complete application and all required supporting documents.
2. Where applicable statutory provisions prescribe a specific refund timeline, that timeline shall prevail.
3. In other eligible cases, the Company shall endeavour to process approved refunds within Thirty (30) working days from receipt of the complete application.
4. The Company may request additional information or documents wherever necessary for verification.

9. MODE OF REFUND

1. Approved refunds shall ordinarily be made through an Account Payee Cheque or bank transfer.
2. Refunds shall generally be issued in the name of the student’s father or mother as recorded in the admission form, or to the original payer, subject to verification and applicable law.
3. The Company may request identity and bank account verification before releasing the refund.
4. Refunds shall not ordinarily be made in cash.
5. Where payment has been made through a lender or financing company, any refund shall be subject to the terms and conditions, policies, and procedures of the respective lender or financing company. GURCHARANAM shall have no responsibility or liability for the processing, approval, rejection, delay, or disbursement of such refunds, as these matters shall be governed solely by the agreement between the student and the concerned financing company.

10. NO REFUND BASED ON ACADEMIC PERFORMANCE

The Company shall not be responsible for a student’s academic performance, examination results, lack of preparation, failure to qualify or failure to secure a desired rank or admission.

Such circumstances alone shall not create any right to claim a refund.

11. COMMUNICATION AND GRIEVANCE REDRESSAL

1. All refund-related administrative communication must be made exclusively through the Company’s official email ID.
2. No refund requests, withdrawal requests or refund-related administrative discussions shall be entertained through telephone calls, WhatsApp calls or verbal communication.
3. Students and parents are requested not to contact faculty members, counsellors or other staff members over phone calls for refund-related matters.
4. The administrative department shall communicate refund-related decisions and clarifications through email.
5. Students and parents should retain copies of all emails, fee receipts and acknowledgements.
6. Any disagreement regarding refund calculations or processing may be raised through email with the Company’s authorised administrative representative.

13. JURISDICTION – KOTA, RAJASTHAN

This policy shall apply exclusively to the Kota, Rajasthan operations of GURUCHARANAM EDUTECH PRIVATE LIMITED.

Any dispute, claim or legal proceeding arising out of or relating to admission, course fees, withdrawal or refund shall be subject to the jurisdiction of the competent courts and authorities at Kota, Rajasthan.

The Company reserves the right to amend, modify, revise or update this policy from time to time in accordance with regulatory requirements, without prior notice. Any such amendments shall be effective from the date of publication or as otherwise specified by the Company.