Date: 01-07-2024

This Privacy Policy describes the privacy practices of GURUCHARANAM EDUTECH PRIVATE LIMITED (“Company”, “GURCHARANAM”, “We”, “Us” or “Our”) in relation to your use of our website, online platforms, applications (where applicable), educational products, courses, study materials and other services offered by us (collectively referred to as the “Services”).

This Privacy Policy, along with our Terms of Use, explains how we collect, receive, store, use, process, disclose and protect your personal information when you visit our Website, register for our courses, enquire about our Services, communicate with us or otherwise use our Services. It also explains your choices regarding your personal information and how you may contact us in case of any privacy-related concern or grievance.

By visiting or using https://gurcharanamacademy.in/ (“Website”), you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will seek your consent through an appropriate method before processing your Personal Data. If you do not agree with this Privacy Policy, please do not access or use our Website or Services.

We review this Privacy Policy from time to time to keep it updated. This Privacy Policy may be changed or updated from time to time, and you are encouraged to review it periodically.

For the purpose of this Privacy Policy, “Personal Data” means any data about an individual who is identifiable by or in relation to such data, including information that can directly or indirectly identify an individual.

COLLECTION OF INFORMATION

As a visitor, you may browse our Website to learn more about GURCHARANAM and our Services. You may not be required to provide Personal Data merely to browse publicly available information on our Website. However, certain features, enquiries, registrations, admissions and Services may require you to provide relevant information.

We may collect your Personal Data when you register with us, submit an enquiry, express interest in our courses or Services, participate in activities on our Website, communicate with our representatives, make a payment, attend our educational programmes or otherwise interact with us.

We collect Personal Data only for lawful purposes and where there is an appropriate legal basis, including where it is necessary to provide the Services requested by you, comply with legal obligations, protect our legitimate business interests where permitted by law, or obtain your consent where required.

Our primary purpose in collecting Personal Data is to provide you with a safe, efficient, smooth and relevant educational experience. This information helps us respond to enquiries, process registrations, provide courses and study materials, manage student accounts, communicate academic information and improve the content and functionality of our Website and Services.

When you visit our Website, register for a course or contact us, we may collect information that you voluntarily provide, including:

• Contact Information: Name, email address, mobile number, residential or communication address and other contact details.
• Student Information: Student name, age or date of birth, class, school, academic details, educational qualifications and other information relevant to course registration or academic services.
• Parent or Guardian Information: Name, contact details and other relevant information of a parent or legal guardian, where applicable.
• Academic Information: Course preferences, examination interests, academic performance, progress, test results, feedback and other details submitted in connection with our educational Services.
• Registration and Account Information: Username, login credentials, account details, preferences and information required to manage your account.
• Payment and Transaction Information: Course fee details, transaction references, payment status, billing details and related records required for payment verification and accounting.
• Communication Information: Enquiries, feedback, complaints, messages, survey responses and information shared during interactions with our customer support or representatives.
• Technical Information: Information such as IP address, browser type, device information, operating system, access times, pages visited and other technical information that may be generated when you use our Website.

We may collect information about your use of our Website and Services, including pages visited, courses viewed, study materials accessed, search queries, website activity and interactions with our support team, to the extent permitted by applicable law.

We may also collect information through cookies and similar technologies as described in the Cookies section of this Privacy Policy.

You should provide accurate and complete information when submitting information to us. Where you provide information relating to another person, including a student or minor, you should ensure that you are authorised to provide such information and that all legally required permissions or consents have been obtained.

USAGE AND RETENTION OF INFORMATION

We use the Personal Data collected from you where it is necessary to provide and manage the Services requested by you, fulfil our contractual obligations, comply with applicable legal requirements, protect our rights and interests or for other lawful purposes described in this Privacy Policy.

We may use your Personal Data for the following purposes:

• To provide, operate, manage and improve our educational Services, courses, study materials and learning platforms.
• To process course enquiries, registrations, admissions and student accounts.
• To communicate with students, parents, guardians and other users regarding courses, classes, examinations, schedules, fees and academic activities.
• To provide customer support and respond to your questions, requests, complaints and feedback.
• To manage payments, verify transactions, maintain accounting records and process refunds where applicable.
• To personalise your experience and provide relevant educational information, course recommendations and updates.
• To maintain the security and proper functioning of our Website and Services.
• To prevent, detect and investigate fraud, misuse, unauthorised access and other unlawful activities.
• To comply with applicable laws, regulations, court orders and lawful requests from government or regulatory authorities.
• To send information about new courses, features, services, events, offers and promotional activities, subject to applicable law and your communication preferences.

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including providing Services, maintaining records, complying with legal obligations, resolving disputes and protecting or enforcing our legal rights.

We may retain certain information after you stop using our Services or request deletion where retention is required or permitted under applicable law, or where the information is reasonably necessary for accounting, taxation, fraud prevention, legal claims, dispute resolution or other legitimate record-keeping purposes.

When Personal Data is no longer required for the relevant purpose and there is no legal or legitimate reason to retain it, we will take appropriate steps to delete, erase or anonymise it, subject to applicable law.

SHARING AND DISCLOSING PERSONAL INFORMATION

We respect your privacy and do not sell your Personal Data to third parties for their independent marketing purposes. However, we may disclose or share Personal Data where necessary for the purposes described in this Privacy Policy or where permitted or required by applicable law.

We may share your Personal Data with the following categories of third parties:

• Legal Purposes: We may disclose Personal Data where required to comply with applicable laws, regulations, court orders, legal proceedings, government requests or directions of competent authorities. We may also disclose information where reasonably necessary to protect our rights, safety, property, users or the public, or to investigate fraud, security issues or unlawful activities.
• Service Providers: We may engage third-party service providers, contractors, consultants or agencies to assist us in operating our Website and providing Services. These may include providers supporting website hosting, technology, communication, customer support, educational platforms, payment processing, data management and other operational activities.
• Payment and Financial Service Providers: Where applicable, we may share necessary transaction-related information with payment service providers, banks or financial institutions to process payments, verify transactions, prevent fraud and fulfil accounting requirements.
• Professional Advisors: We may share relevant information with our lawyers, accountants, auditors, consultants and other professional advisors where necessary for legitimate business, legal, compliance or financial purposes.
• Corporate Restructuring: We may disclose or transfer relevant Personal Data in connection with a merger, acquisition, restructuring, transfer of business, sale of assets or similar corporate transaction, subject to applicable law.
• Other Third Parties: We may share Personal Data with other parties where you have provided the required consent, where it is necessary to provide a Service requested by you, or where disclosure is otherwise permitted or required by law.

Where third parties process Personal Data on our behalf, we will take reasonable steps to ensure that such information is handled for the relevant purposes and protected through appropriate contractual or other safeguards, as required by applicable law.

Except as described in this Privacy Policy, we will not disclose your Personal Data to third parties for their independent use without an appropriate legal basis or consent where required by law.

SECURITY

We take reasonable measures to protect Personal Data against unauthorised access, misuse, loss, alteration, disclosure or destruction.

We seek to maintain appropriate technical, administrative and organisational safeguards based on the nature of the information collected and the risks associated with its processing. Access to Personal Data is intended to be restricted to persons who require such access for legitimate business or service-related purposes.

We also expect our employees, representatives, contractors and service providers who may have access to Personal Data to handle such information responsibly and confidentially.

We do not sell, rent or trade your Personal Data to third parties for their independent marketing purposes without the required consent.

Although we take reasonable steps to protect Personal Data, no website, electronic transmission or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored by us.

If you believe that your account or Personal Data has been accessed or used without authorisation, please contact us at info@gurcharanamacademy.in.

KEEPING YOUR PERSONAL DATA SECURE

We seek to maintain appropriate security measures to prevent Personal Data from being accidentally lost, unlawfully accessed, misused, altered or disclosed.

We aim to ensure that Personal Data is processed only for authorised purposes and by persons who have a legitimate need to access it. We may also maintain procedures to identify, assess and respond to suspected data security incidents.

Where a personal data breach occurs, we will take appropriate steps to investigate and address the incident and provide notifications to affected individuals or relevant authorities where required by applicable law.

You are also responsible for maintaining the confidentiality of your account credentials and for informing us promptly if you suspect any unauthorised use of your account.

USE BY CHILDREN

GURCHARANAM provides educational Services that may be relevant to school students, including individuals below the age of 18 years.

Where a student is a minor, the parent or legal guardian should be involved in the student’s registration and use of our Services. We may collect relevant information about a minor student for legitimate educational, admission, communication and service-related purposes.

Where required by applicable law, we will obtain verifiable consent from the parent or lawful guardian before processing the Personal Data of a child.

Parents and legal guardians are encouraged to supervise the online activities of minors and ensure that information submitted to us is accurate and appropriate.

We do not knowingly use children’s Personal Data for behavioural monitoring or targeted advertising where prohibited by applicable law.

If a parent or legal guardian believes that a minor has provided Personal Data to us without the required permission, they may contact us at info@gurcharanamacademy.in so that the matter can be reviewed and appropriate action may be taken in accordance with applicable law.

COOKIES

Our Website may use cookies and similar technologies to improve user experience, understand website usage, remember preferences and support the proper functioning of the Website.

A cookie is a small text file stored on your computer, mobile phone or other device by your web browser when you visit a website.

Cookies may help us understand which pages are visited, how users interact with the Website and which features are useful. They may also help improve website performance and remember certain user preferences.

Most web browsers allow users to manage, restrict or disable cookies through their browser settings. However, disabling certain cookies may affect the availability or proper functioning of some features of our Website.

Where required by applicable law, we will provide appropriate information and obtain consent for the use of cookies or similar technologies.

THIRD PARTIES AND LINKS

Our Website may contain links to third-party websites, applications, platforms or services for your convenience and information.

These third-party websites and services may operate under their own privacy policies, terms and conditions and data-handling practices. We do not control and are not responsible for the privacy practices, content, security or policies of such third parties.

Your access to and use of third-party websites or services will be governed by their respective terms and privacy policies. We encourage you to review those policies before sharing your Personal Data with any third party.

The inclusion of any third-party link on our Website does not necessarily imply endorsement or approval by GURCHARANAM.

CONSULTING

We may engage third parties to assist us in providing, operating and improving our Services. Such assistance may include website and technology support, hosting, payment processing, communication services, customer support, data management, surveys, educational technology and other operational activities.

These third parties may access or process relevant information only to the extent reasonably necessary to perform the services assigned to them and subject to appropriate confidentiality and data-protection obligations, where required.

We take reasonable steps to ensure that third parties engaged by us handle information responsibly and in accordance with applicable contractual and legal requirements.

CHOICE

You may choose whether to provide Personal Data to us. However, certain information may be necessary for us to process your enquiry, complete your registration, provide a course or deliver a particular Service. If you choose not to provide such information, we may not be able to provide the relevant Service or complete the requested activity.

You may contact us to update or correct your Personal Data, raise a concern regarding its use or request withdrawal of consent where processing is based on consent, subject to applicable law and any lawful grounds for continued retention or processing.

If you do not wish to receive promotional or marketing communications from us, you may request to opt out by contacting us at info@gurcharanamacademy.in. We may nevertheless send necessary service-related, transactional, academic, administrative or legal communications.

Any request relating to access, correction, deletion, withdrawal of consent or grievance redressal will be handled in accordance with applicable law.

OWNERSHIP OF RIGHTS

All rights, including copyright, trademark and other intellectual property rights in the Website and its content, are owned by or licensed to GURUCHARANAM EDUTECH PRIVATE LIMITED, unless otherwise stated.

The content available on our Website and through our Services may include text, course materials, study materials, notes, lectures, videos, images, graphics, logos, designs, software, educational resources and other materials protected by applicable intellectual property laws.

You may access and use such content for your personal, educational and non-commercial use in connection with the Services, subject to the applicable Terms of Use.

Without our prior written permission, you must not copy, reproduce, modify, distribute, publish, transmit, display, sell, license, commercially exploit or create derivative works from any content available on our Website or through our Services, except where such use is expressly permitted by law.

You acknowledge that downloading or accessing any content does not transfer ownership or intellectual property rights to you.

All trademarks, logos, brand names and service marks displayed on the Website, including GURCHARANAM, are the property of the Company or their respective owners and may not be used without prior permission.

If you submit reviews, feedback, suggestions or other material to us, you confirm that you have the right to provide such material. We may use such material for the purpose for which it was submitted and in accordance with applicable law and any permissions or consents obtained.

If you become aware of any misuse, infringement or unauthorised use of our intellectual property or Website content, you may report it to us at info@gurcharanamacademy.in.

CONSENT

By submitting Personal Data to us, communicating with us, registering for our Services or otherwise interacting with our Website, you acknowledge the information provided in this Privacy Policy.

Where applicable law requires consent for the processing of Personal Data, we will seek such consent through an appropriate affirmative action or other legally recognised method. Such consent will relate to the purposes communicated to you.

You may withdraw consent where processing is based on consent by contacting us through the details provided in this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal. It may also affect our ability to provide certain Services where the relevant information is necessary for those Services.

We may continue to retain or process certain information where permitted or required by applicable law, including for legal compliance, accounting, security, dispute resolution or the establishment or defence of legal claims.

CONDITIONS OF USE

By accessing or using our Website and Services, you agree to use them only for lawful purposes and in accordance with our Terms of Use and applicable laws.

You must not misuse our Website, attempt unauthorised access, interfere with its operation, introduce malicious code, misuse another person’s account or engage in any activity that may harm the Company, its users or its Services.

We take reasonable steps to maintain the availability and security of our Website. However, we do not warrant that the Website or its services will always be uninterrupted, error-free or free from harmful components.

Nothing in this Privacy Policy is intended to exclude or limit any liability, right or remedy that cannot lawfully be excluded or limited under applicable law.

GRIEVANCE OFFICER

If you have any questions, concerns, complaints or requests relating to this Privacy Policy or the handling of your Personal Data, you may contact our Privacy / Grievance Officer using the details below:

Name: [Name of the designated Privacy / Grievance Officer to be inserted before publication]
Designation: Privacy / Grievance Officer
Company: GURUCHARANAM EDUTECH PRIVATE LIMITED
Email: info@gurcharanamacademy.in
Helpline: +91 9588907110
Address: Mahaveer Nagar-III, Kota, Rajasthan – 324005, India

We will review and respond to privacy-related grievances within the timelines prescribed under applicable law.

CONSENT TO THIS POLICY

This Privacy Policy should be read together with the Terms of Use and other applicable policies of GURCHARANAM, which are incorporated by reference to the extent relevant.

By accessing or using our Website or Services, you acknowledge that you have had the opportunity to read this Privacy Policy.

Where separate or specific consent is required by applicable law, such consent will be obtained separately through an appropriate method.

If you do not agree with this Privacy Policy, please do not access or use our Website or Services.

GENERAL MODIFICATION

We may at any time modify the Terms of Use of our Website or this Privacy Policy without any prior notification to you, to the extent permitted by applicable law. Where applicable law requires prior notice or any other form of notification, we will provide such notice in the prescribed manner.

Any modifications or changes shall be effective upon being published on our Website, subject to applicable law. We encourage you to review this Privacy Policy periodically to remain informed about how we handle your Personal Data.

Should you wish to discontinue using our Services due to a modification to the Terms of Use or this Privacy Policy, you may contact us at info@gurcharanamacademy.in.

Your continued use of the Website or Services after publication of the modified Terms of Use or Privacy Policy shall be subject to the updated terms, to the extent permitted by applicable law. Where fresh consent is legally required for any changed processing purpose, such consent will be obtained separately.

PRIVILEGED / EXCLUSIVE SERVICE

Certain features of our Website or Services, where available, may require access to your device’s camera, microphone, location or other device permissions to provide the relevant functionality.

Such permissions will be requested only where necessary for the relevant feature or Service. You may manage or withdraw device permissions through your device or application settings, subject to the effect this may have on the availability of the relevant feature.

Where any image, audio, video or other personal information is captured or recorded through a feature of our Services, such information will be handled in accordance with this Privacy Policy and applicable law. Where separate consent is required, it will be obtained before the relevant activity.

GOVERNING LAW AND JURISDICTION

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and the jurisdiction of any competent statutory or regulatory authority, courts at Kota, Rajasthan, India shall have jurisdiction over disputes arising in connection with this Privacy Policy.

Nothing in this section shall restrict any right or remedy available to a user under applicable consumer protection, data protection or other mandatory laws.